Wednesday, August 20, 2014
The Road Map to our Florence
So one of the most important meetings you will have prior to your hole being dug is the Road Map. The second most important person you will meet (next to your Sales Rep) is your project manager.
I was nervous to meet our Project Manager because I had some giant concerns over our lot.
Flashback to the week before our Road MAP -
Here is the lesson that I have learned, walking the lot and interpreting the writing on the sticks in the ground will NOT give you an accurate picture of what your yard will look like. I did this and made myself completely panic thinking my babies would not have the yard we have desperately dreamed of and that we were the people who fell for the fancy house on the tiny lot.
I ran home - emailed my SR (Sales Rep) Michelle and she called me and soothed my fears. She talked with me about grading and final grading and how hard it is too see what I am actually looking at. Well Michelle was 100% correct and she told us to not panic until we meet with our project manager.
I might add that before Michelle called she put on some boots and went out and walked the lot. She did this so she knew exactly what I was picturing and could assure me about what would be happening - this is only one of the things that make our customer service experience way above anything else we have experienced.
Flash forward to the actual Road Map -
We started off at the model to discuss a step by step process on what is going to happen when the actual digging starts. We were already moved up on the schedule about a week and a half so I was delighted to hear that our home will start around 08/27/14.
We chatted about where your utilities and water will enter and exit the house, materials (already ordered) and all things that come together to make your home.
Mike was very honest with how he follows up with his home owner's and how he prefers to be contacted and I really have to say that I appreciated that very much. I hate not knowing when to expect a call or in what form your contact will be returned.
Once we went over the plans step by step it was time to actually walk our lot and have Mike explain the wooden stakes (See above about not looking at stakes by yourself).
I was nervous and almost sick to my stomach about what we were going to see. When you have someone who actually knows what the sticks mean and wields a handy can of spray paint, things make a TON more sense than what I originally thought.
Once Mike explained in great detail what things would look like and where our driveway would start and end and where the house would start and end both my husband and I were once again excited.
Mike didn't hurry or talk in a way we wouldn't understand, he took his time, he answered all of our questions and because he knew how concerned I was he invited me out this week to see an actual grade of our lot so I would feel better.
Um..I honestly am once again overjoyed and impressed with the care and service that this experience has provided so far.
As I write this, Mike has called and asked that we pop out to see the lot. I will sign off and excitedly drive over because our PM took time out of his very busy day to do something so that my husband and I were understanding and comfortable with our relationship with Ryan.
I can't wait, I am on my way! I will actually have pictures this time. Its hard not to have pictures for my posts but there is really nothing to take pictures of so..next week there will be some!
Thanks for following and I am open for any advice or comments from anyone who has built or is building a home!